Pullman Garden Inn

Great value, with clean rooms and comfortable beds. The person checking us in was really friendly and had a great attitude. Only thing I missed was having a coffee maker in the room. I'm impressed.

Do not trust this place. We booked one room for one night for a university weekend with our child. Because I was stuck across the country during airport and flight delays related to the government shutdown, only my husband and son could make the trip. I changed the reservation name to my husband's to avoid confusion. Expedia had legitimately changed it, and both my husband and Expedia showed proof that it was still the same one-room booking. The older woman in the back charged me for two rooms anyway. She seemed to laugh about it. It felt like total robbery, and they shouldn't be dealing with customers.

We only found out about the continental breakfast when we were checking out, so I wish someone had mentioned it at check-in. The place was affordable and close enough to Moscow to make our stay comfortable. It's not especially fancy, and there aren't many amenities.

We were left outside for half an hour after I booked a room online for $180, and the receptionist eventually came out of the bushes barefoot. He stayed shoeless in the lobby and seemed out of it while the woman argued with us that we didn't have a real booking. I'd called ahead to confirm this was the Pullman garden in and that we could book for that night, then showed up about 20 minutes later as planned. The person who answered sounded drugged out and kept asking about a place with a different name, though they eventually confirmed Pullman garden inn. Nobody was at the desk, so I called the number on the front door. The woman said she'd wake the front desk man, but after we waited and knocked for about 10 minutes, nobody appeared. On my second call she said she'd come in 10 minutes, and she did. I told her we'd been locked out with no help, but she kept bringing up that she was a hard-working 70-year-old woman in Pullman. I appreciated her coming, but that didn't change what happened. This is a joke of a business, and I wouldn't stay here even if I had nowhere else to go.