Hilton Rosemont Chicago O'Hare

The front desk team made me feel welcome, and they answered all my Chicago questions with patience and professionalism, even though I don't visit often. The room was modern and clean. I had a standard king, which came with a coffee maker but no microwave or mini refrigerator. That didn't bother me, though I know some people want those. The Hilton Rosemont/Chicago O'Hare is convenient to the airport and gives you easy access to different parts of Chicago by public transit or rental car. Kudos to the hotel team!

The showers had very good pressure and flow, but I strongly recommend avoiding this property. My first room was a corner unit with extra windows, and things were fine until construction started right above it. The noise was impossible to manage, especially in the bathroom, where it sounded like jackhammers at a construction site. They moved us to the tenth floor next to the elevators. There was constant elevator noise, and we could hear people waiting and talking right outside our door. The room was also unbearably hot. It woke both my partner and me during the night, and we couldn't get back to sleep. The thermostat was basically useless and couldn't bring the temperature below the high 70s. They gave us fans, but many of the outlets were so worn that plugs wouldn't stay in. I spent 47 nights in Hilton hotels last year across several U.S. cities, London, and Paris, and I'd never had problems like these.

The property and rooms were impressively large, and the bed and bathroom were clean. Everything in the room worked, though it wouldn't cool down. I was so tired that I fell asleep anyway, but I would have preferred it much cooler. The front desk staff were nice, and pickup from airport Terminal 2 Door C was easy. A good one-night stay.

Daniel at the front desk made our stay feel special. He answered all our questions, took time to get to know us, and went out of his way to make us feel at home. The rooms were clean and spacious, the staff were friendly, and we really enjoyed the hotel restaurant. It was our first visit to Chicago, and we'll definitely come back, even if only to stay at this Hilton for Daniel's service!