Ramada Saco/Old Orchard Beach Area

The old TV was the one letdown: the picture wasn't great, and almost half the channels didn't work. We had our own devices, though, so it wasn't a big deal. Otherwise, the room was quiet, roomy enough, and very clean, including the sheets, floors, walls, and bathroom fixtures. The bed, pillows, and chairs were comfortable, and there were plenty of outlets. The front desk staff were friendly and helpful, and the hotel was well kept and in a good location. We'd consider staying again if we're in the area.

The hotel's website, Google, and everything else said dogs were allowed, and I'd stayed there with my dog before. They charged my card a pet fee, but when I walked in, the woman canceled my reservation, saying the policy had changed. The Haitian front desk worker gave me the worst customer service I've ever experienced. I wish that woman the worst. It was the biggest power trip I've ever dealt with.

I've returned here for years, and nobody had ever treated me this way over my service dog before. Sometimes I was charged a fee and sometimes I wasn't, but I was never threatened or spoken to disrespectfully. This time, a staff member confronted me while I was walking him and accused me of lying about having a pet. They said I'd be kicked out unless I paid a pet fee right then. He's a service dog, not a pet, and nobody had even asked about animals when we checked in. The trouble started at arrival. The front desk employee kept us waiting while she ordered her own food delivery over the phone, which felt inconsiderate and unprofessional. Then she made an issue of the card for the reservation, even though everything was in order. The whole situation was inappropriate and unprofessional. Service dogs have legal protections, and guests shouldn't be intimidated like this. Unless they address what happened, I won't return. This left a very bad impression and has made me reconsider staying here.

The staff were accommodating and brought extra towels. Breakfast was good, with eggs, waffles made to order, yogurt, juice, fresh fruit, and coffee. The place was very comfortable and clean, in a great location, and had WiFi and everything we needed.