DoubleTree by Hilton Salisbury

The mattress was fairly comfortable, which is why I’m giving the room two stars. There were no top sheets, so my husband and I had to sleep under a thin, scratchy waffle blanket. In the morning, the water took about 15 minutes to warm up and then stayed warm for no more than four minutes. Helluva way to wake up. This former LaQuinta Inn looks like it got the landlord special, with paint covering rust and who knows what else in the bathrooms. The door latched, but it was loose and didn’t fit the frame properly. We reported it and were told someone would fix it, but it was unchanged when we got back. We’d also been told the suite we booked online didn’t exist in this building, so we had to take two queen beds instead of a suite with a pullout couch for our boys. That alone wasn’t a huge deal, but they charged more than the rate for the other double queen room we’d booked, based on what that room was going for that day. It feels shady and disappointing for a Hilton property.

I stayed for a week during the change from LA QUINTA to DOUBLE TREE. As someone with a degree in Hospitality Management, I’d give them about a month before staying here. The restaurant was nice, the staff were wonderful, and the drinks were delicious. At the front desk, some people were pleasant and knew what they were doing, while others stayed on their phones and checked me in with a melancholy attitude. There were too many problems with room assignments and renovations. On my last night, I waited all day to check back in because neither system was working. They couldn’t even make me a set of keys in case I needed to leave my room. I was also overcharged with random charges twice. The front desk manager could explain only one of the two. Luckily, I have a good relationship with my banks. Trust me, they need time.

The room was spacious and clean during my one-night stay. The woman at the front desk was friendly as well as professional.

I left pretty disappointed. Our room still had the previous guests’ trash, the TV was off air, and coffee from the machine cost extra instead of being included in the stay. The staff were generally nice, but seemed to do the bare minimum. They didn’t offer a working room or even a free drink. If the rooms aren’t up to standard, why should I be expected to pay extra?