Motel 6 San Antonio, TX - Fiesta Trails

We checked in on the night of 10/25 and were charged a $40 deposit that was supposed to come back at checkout. The first room had no working lights and was extremely hot. After we waited over 20 minutes in the dark, someone from the front desk arrived and flipped the switches like she didn't believe us. She still wanted us to wait for maintenance in that room, so we asked for another one. Before switching us, she checked that we hadn't used the room, even though we'd been standing outside waiting for her. We slept in the second room, checked out early, and hit the road. Then they charged me TWO $40 deposits for one room and wouldn't refund them, saying two blankets were missing. I told them to check the cameras because we didn't take any blankets. I called Saturday and was told to try Monday. On Monday they told me Thursday instead. They're passing me around instead of taking responsibility or fixing it. When I called today, they kept asking if I had the right location and whether I remembered the UHAUL next door. They could have checked their system to see I was a guest. TOTAL and UTTER LACK OF CLIENT SERVICE SKILLS. ZERO stars if I could.

I wouldn't return because of how I was treated. My grandma had been taken to a nearby hospital the night before, and I'd been awake since around 4am. I checked in at 2:40pm with only the clothes I was wearing and my laptop, then rested until 6pm before heading back to the hospital. On the way, I learned she was being air-lifted to Houston. I rushed back within 30 minutes to ask about cancelling. The front desk woman said she could only refund the deposit. I explained what had happened, but she showed no consideration and said, "This is a business. No hotel would refund you." She said she wasn't the manager. When I asked her to call one, she did it unwillingly, like I was bothering her. The manager didn't answer, and she said, "It's Saturday and she's off. She doesn't answer." So nobody can be reached for emergencies? I didn't have time to argue, gave her my card to do what she could, and ran to get my laptop. She followed me to the room and said I could leave the key with her. I've never had hotel or motel service like that. Years ago, when I had to leave a Drury hotel unexpectedly in the evening, they understood and refunded my whole stay. The saying "Motel 6 is a household name, synonymous with quality and value" doesn't fit when the response is that it's a business. It felt like money mattered more than accommodation or customer satisfaction. I might have tried this location again despite the mold on the tub caulking, but after this service I won't return, and I'll tell people I know to avoid it. Please be more considerate when customers have a crisis. They kept my money, but lost a future customer. I hope others who read this get better service.

The price is great, and both the front desk and cleaning staff have been friendly and helpful. I've been here since Saturday morning and plan to check out next Saturday morning.

After a three-hour drive, I arrived to a front desk person who seemed in a bad mood and gave me an attitude. I paid the early check-in fee and a deposit that I was told would be returned the next morning when I checked out. Instead, they gave me a paper that didn't show the payment information I had used. I called the front desk from the airport and was told to contact Expedia. I explained that I paid the deposit separately, and then he asked how many nights I'd stayed.