TownePlace Suites by Marriott San Diego Airport/Liberty Station

The place was clean and well maintained, but Che at TownePlace deserves a special mention. I arrived exhausted after a long, late flight, and he was kind and respectful and got me checked in in about 30 seconds. Marriott group, you should be looking for more staff like Che at the desk.

Alma was just as caring with the person ahead of me, who had a reservation problem, as she was with me. My own issue was completely my fault, and the hotel was fully booked for the weekend, so I told her not to worry if she couldn't do much. She still went out of her way to help, saying, “I want to make sure you're comfortable.” She could have sent me away, but she chose to help. She was outstanding, and I'll be back because of that service.

The room and pool were nice, but the service was truly awful. At breakfast on my first day, all four coffee pots were gone. I went back after slowly filling my plate and they still hadn't put any out. If they're refilling them, they should leave at least one. The laundry was another headache. There were only three machines and they were usually all in use. My daughter's money got stuck in one that wouldn't start or return her coins. She waited a long time at the front desk for help. By the time she got back, someone had unjammed it, taken her money, and started their own clothes, so she had to wait again. At check-in, I was told that on a long stay I'd get two towel freshen-ups and one full room cleaning. I checked in Wednesday, March 4, and called on Sunday to arrange the full clean. They said yes, then put me on hold for ages before telling me 1 PM. At 1:20 nobody had come, so I called again and was told I wasn't entitled to a full cleaning. At the Wyndham the week before, my room was cleaned every day. I moved to the Marriott because the rooms were bigger, and didn't expect this kind of service. I also called the desk at 11:30 PM on March 4 because my daughter was arriving in a rental car. The phone rang 30 times without an answer. When she arrived, no one asked about the car, and she didn't know to mention it. I had already told the girl at check-in she might have a car, but that wasn't passed to the night shift. After my daughter got settled upstairs, I called to say we'd come down the next day because we were tired and it was late. The man said we had to come down right then because towing started at 1 AM. That was incredibly rude. We were cozy in bed and didn't want another trip downstairs. He should have answered the phone, and staff should have asked about the car.

The bay view was spectacular and the location was great. Staff were really nice, including the food servers, though they sometimes struggled to keep up when it got busy. Breakfast hours changed from a 10 AM end time to 9 AM without guests being told. A lot of people were left without breakfast and were upset. They should have posted a notice in the elevators.