Hampton Inn & Suites Schererville

I stayed from 5.1.2026 through 5.3.2026, and the refrigerator in my room didn’t work properly. No one told us there was a switch on the back that needed adjusting, so the desserts I put inside spoiled and had to be thrown away. I called the front desk to speak with a manager, waited on hold for a long time, and was eventually told the problem was essentially our fault. That felt dismissive, since the room equipment wasn’t clearly working or explained. The brand advertises a satisfaction guarantee, but I wasn’t asking for a free stay. I only wanted reasonable consideration or compensation for the spoiled food. No one offered a solution or tried to address it. I’m very disappointed with the service and lack of accountability. I hope management reviews what happened and handles it appropriately so future guests don’t have the same problem.

Hotels.com was helpful and issued my full refund, but this was easily the worst hotel experience I’ve had. My husband and I chose this location because it was convenient for our NYE plans, and we usually enjoy Hampton Inn stays in other cities. The trip was ruined by how one staff member treated us. I first called about a toilet that wouldn’t flush and kept running. A young woman was kind, put on gloves, rolled up her sleeves, and tried to fix it. I wish there’d been a maintenance person on duty to repair it properly. When I called again, someone else was working and was extremely rude and unprofessional. After 17 years in property management, I was shocked by how poorly I was treated. She didn’t give her name or apologize for the unusable toilet. She said she was confronting me because she thought I had an attitude, which left us with an unhappy customer. She transferred us to another room, but then called the authorities and claimed I was irate. I felt she was the one who was irate. I should have called them too. The second room had a hairline crack in the toilet. In the middle of the night, she had us escorted out, and we had to drive home on an icy road during the holiday. I left a message for the General Manager, though I’m not sure anything will be done. I noticed a name tag on the wall for the manager on duty, Sheree Brown, so perhaps that was her. I’d be very surprised and disappointed if the hotel lets someone like that run the place.

The desk staff were amazing and breakfast was wonderful. The room was clean, though it could have been cleaner. The bed was awful, much too hard, and the mattress felt old and worn out. The pillows weren’t very good either. I’d suggest putting more than two towels in the room and leaving two waters in the fridge for free.

After two bad nights at the competitor across the street, we packed up and moved to the Hampton. This was the stay we’d been hoping for. The staff were incredibly friendly, the hotel was spotless, and our room was wonderful. The pool temperature was a nice bonus. Thanks for a perfect stay!