The cabin itself was beautiful, but dealing with the management company was awful. The air conditioning was broken, and they hadn’t told us before arrival. They acted as if it would be repaired during our stay, then we learned they didn’t have the part and wouldn’t get it for weeks. Parking was very limited for a cabin with such high occupancy. When I asked about it, they told me to check an app. Searching their location showed no results within 100 miles. I asked for a partial refund, but they offered a credit for a future stay instead. I said I wouldn’t use it after this experience and asked for a refund, which they refused. Then they claimed we had broken the house rules and left the cabin messy. That wasn’t true, and they provided no evidence. We followed the checkout instructions and the house rules we agreed to when booking. They weren’t honest with us and didn’t seem interested in helping when problems came up.
ZAD Luxury Cabin Indoor/outdoor Pools Hot Tub Theater Game Room
About this property
Want to save money while travelling? It’s easy: hotel "ZAD Luxury Cabin Indoor/outdoor Pools Hot Tub Theater Game Room" is located in Sevierville. This hotel is located in 4 km from the city center.
Good to know
- Check-in
- From 14:00
- Check-out
- Until 10:00
Estimated reference price
Guest reviews
Recent reviews shared by hotel guests
There was a lot of room for our group of five adults and six children, with plenty of dining and living room seating. The cabin was nicely decorated and even had a full-size Christmas tree. Three king bedrooms each had their own bathroom; there was also a room with two sets of bunk beds that worked well for our four grandsons, and a cozy sleeping area for the granddaughters. One issue was that the trundle bed slats kept falling. The extra bathrooms, one downstairs and one on the first floor, were useful. The kitchen was stocked well enough to cook for a large group, and the startup supplies were more than enough. The indoor pool, hot tub, theater room, and arcade games kept everyone happy. There was also a gas grill with two propane tanks and a large outdoor table, though we didn’t use them in winter. Everyone wants to stay again. The company communicated well throughout. When I reported a broken lock on a theater room door, someone came to fix it that same day. Housekeeping was the main letdown. Two beds still had sheets from the prior guests, with hairs and body fluid stains. I sent photos and reported it late in the evening. They offered to send housekeeping the next morning, but we used the washer and dryer ourselves. Also, two upstairs bathroom windows faced other properties and had no curtains, so we covered one with a trash bag temporarily.
What's nearby
Explore attractions, restaurants and transport around the hotel
6.2 km
8.2 km
274 m 3 min walk
2.2 km 27 min walk
Attractions
20- Wahoo Ziplines274 m 3 min walk
- SkyLand Ranch3.7 km
- NASCAR SpeedPark Smoky Mountains3.9 km
- Ripley's Old MacDonald's Farm Mini Golf3.9 km
- Rainforest Adventures Zoo4.0 km
Restaurants
20- Jimmy's Market & Grill2.2 km 27 min walk
- Hunt Brothers Pizza2.4 km 30 min walk
- Flamingo’s Mexican Cantina3.3 km
- Rancho Latinos Market & Restaurant3.3 km
- La Fortuna Market and Restaurant3.3 km
Transit
20- Tram StopBus6.2 km
- Tram Stop CBus6.4 km
- Tram Stop DBus6.5 km
- Tram Stop C WestBus6.6 km
- Tram Stop B EastBus6.7 km
Stay rules
Important conditions for your stay
Hotel information
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
