Hampton Inn & Suites Snellville Atlanta NE

I wouldn't recommend Hampton Inn & Suites Snellville Atlanta NE. I arrived with my daughter at 9:50 p.m. on Friday, March 20, 2026, while traveling to the Scholastic Hellen Ruffin competition in Loganville, Georgia. I am a military member, and our stay was a very upsetting experience. The room had stained sheets and stains on parts of the bed and curtains, dead bugs on the lights, a chair covered in dog hair and stains, and hair in the shower. When I complained, the manager threatened to evict my child and me if we didn't meet her demands, even though we'd already paid for the room. Check-in was also a problem. The system was down, so manager Kavita Mursalim couldn't complete it. We were told there would be a $150 or $200 incidental charge under hotel policy. It seemed to me that guests of other races weren't being charged this way. Kavita Mursalim also said she would escort us to the room and monitor it to make sure we didn't exceed the stated occupancy limit. After waiting in the room for 40 minutes, we had to go back to the front desk to get access again. The manager said the fee was listed on the website but couldn't show me the specific rule. I found the interaction unprofessional and was concerned that we were being treated discriminatorily. Another person of a similar racial background also experienced discriminatory remarks and problems with the same employee. I don't know what was behind Kavita's behavior, whether she was tired or something else. It was surprising to encounter this from a hotel manager. I plan to share this review, photos, and the manager's identification with corporate and review sites.

The staff were friendly, the service was excellent, and the accommodations were clean. My only issue was being unable to get a one-hour late checkout after three night shifts at the local hospital, when ice and snow had made travel difficult. I was told I'd need to make a new booking. Similar requests had been allowed for me before, so I hope management takes weather and guest safety into account when deciding.

The location is great, it's quiet, and the hotel feels newer and really nice. Breakfast had a good selection. I'd still recommend staying here, though there were a couple of things that bothered me. The bed frame on my fiancé's and my bed had floor boards sticking out. Also, my room type was changed without anyone calling me. I'm a Hilton Honors member and always use digital check-in because it's convenient when I'm in a hurry. I'd booked a 2 queen bed suite, but when I checked in digitally, it had become a 1 king bed suite. I was traveling with three other guests and had made the reservation at the last minute, so I called right away. First, the employee said she'd changed it based on a note attached to the reservation. I don't know if that note is added by default, but I never left a note about the bed or room type. Then she said it was because of the number of people on the booking. I told her that part was my mistake, but I still don't understand why nobody called before changing the room. I'm a silver member now, used to be gold, and I use Hilton a lot, so that really rubbed me the wrong way. When I raised it at the front desk later, I was told the queen suites had been overbooked. I've worked in hotels, and we were always told to notify guests first. I appreciated the apology on the other employee's behalf, but I think this should be addressed so it doesn't happen again.

Juan really helped me out during a difficult trip to Atlanta for a funeral. The reservation system was offline when I checked into the Hampton, so he handled it politely on paper. Later that afternoon, he called to say I didn't have a reservation there. That's when I realized my Uber driver had taken me to the wrong hotel. I'd already unpacked and was getting ready for bed, but Juan kindly processed my reservation at the Hampton in Snellsville, GA, even though I only needed one night. I truly appreciated his customer service.