Alpine Escape Studio by Park City Vacations

After we were let back into the room following a shift change, another front desk staff member told us to avoid interacting with Diego. We finished the stay without another incident. That came after a deeply unsettling night during a short ski and snowboard trip with three 16-year-old boys from a New York school, whom I was chaperoning. We were there January 21-27. Late Friday night, because of the Sabbath, we asked Diego at the front desk to help turn off the room lights. He came upstairs and immediately accused us of smoking, without offering evidence or an explanation. He gave us 10 minutes to pack and leave, saying the police were being called. The accusation seemed so out of nowhere that we first thought it might be a sick joke. Then the police actually showed up. There had been no smoking of any kind. Food had been prepared in the room at one point, which could reasonably explain an unfamiliar smell that wasn’t smoke. The officers said the room itself didn’t smell of smoke. We offered to have our bags searched, but that was ignored. The officers gave us their names and a case number for the incident. We were told that if the staff member on duty required us to leave, it would be enforced. I asked Diego why he was making three minors and their chaperone leave late at night, when there were no rooms within walking distance and the Sabbath made relocating harder. It was frigid outside. Though we were bundled up, we had to take all our luggage to the lobby of a neighboring hotel just to stay warm. Diego refused to explain and walked away. We had nowhere else to go. After someone with authority acknowledged that we’d been improperly removed, we were allowed back into our room after the shift change. There was no manager available during the eviction, no number to call, and no accountability afterward. At checkout, someone took a video of the room. It was in normal end-of-stay condition for a group of teenagers, with some clutter and towels on the floor, but nothing damaged or ruined. It could have been cleaned quickly with a garbage bag. Even after all that, we only got a partial refund for one night, excluding taxes, and were also charged a $500 smoking fee. I explained the situation fully to the manager, Luke, but nothing materially changed. He said he fully backed his staff and told us to “get off the property as quickly as possible.” There was no chance to appeal or meaningfully resolve it. At no point was there a real investigation, evidence presented, or concern for the minors’ safety. Families, groups, or anyone who expects basic fairness should think carefully before staying here.