Surestay Hotel By Best Western Houston Southeast

There are plenty of places to eat nearby, and the price felt fair for the stay. Our room was lovely and comfortable, and the complimentary water came in handy when we got thirsty. My wife was especially happy about the waffles at breakfast. We’d definitely recommend it.

I booked after reading the reviews, but my stay was a mess. Arriving at night, I felt uneasy about the area. At check-in, they took two $100 deposits from my account. The first room had hair in the bed. Although I was tired and would have preferred fresh sheets, the front desk man moved us to another room. Its fridge was filthy and didn’t work, so he brought over a replacement. Everything seemed fine when we checked out the next morning. Then I saw a $200 charge on my account. On the phone, they said housekeeping reported missing towels and a bath rug. I never took either. It felt like they were making up a reason to keep the deposit. The same staff who hadn’t properly cleaned the bed or fridge were now saying I’d taken towels. Be careful if you stay here, and take photos and videos.

Breakfast was easy to pick up in the lobby, and they left it out late enough for us late sleepers. Jazmine was great when she handed it over. The rooms were clean and fresh, with a homey feel and nice design. We had a great stay and would definitely recommend it, 10/10.

There’s plenty of parking, and the property felt safe. The room was tidy, and everything seemed well maintained, from the running water to the AC and electricity. Thanks to the front office staff for being so amazing and helpful. I’ll definitely come back.