Hilton Garden Inn Memphis/Southaven, MS

The room was spacious and the people were friendly, and I liked that there are no smoking rooms. I also saw dogs, so I’m guessing it’s dog friendly. The indoor pool is smaller than the picture online makes it look, and parking could be better since the lot is small. Beds are why I’m giving three stars: ours were hard, outdated, and small. We had two queens and after two nights my back and legs hurt. Food at the bar looked good but was a little costly. Continental breakfast is $8.50 for juice and fruit; the deluxe option is $15.50 per person and includes fruit and some hot food. There are plenty of other places nearby if that doesn’t suit you.

During an unprecedented ice storm that brought most things in the area to a halt, Ms. Ayana and the staff I met stayed calm, kind, and helpful. My family was dealing with a medical emergency at a local hospital, and when I felt like breaking down, the front desk staff offered kind words and warm hugs. They also made it easy to extend my stay multiple times. The rooms were clean and comfortable.

We’ve stayed here every time we come to the area, and I’m a Hilton Member, so this was a really hard review to write. The receptionist was wonderful and friendly when we arrived around 12:15 a.m. Friday night/Saturday morning. The manager was nice too, apologized, and gave us credit for the room. But I woke around 3 a.m. with itchy legs, then again at about 4:43. When I checked, I had bumps around my ankles and up my leg. Another couple with us reported itching as well. I don’t know who cleaned the room, but it wasn’t done well. I have no pets and don’t do outdoor activities. I know Hilton is pet friendly, and I think that may be how I got the bumps, though I’m not sure. I’ve added pictures, but couldn’t get a good one of the outer part of my ankles. I also have a bump in the inside crease of my left elbow. I hate to hurt their business, but I’d want to know. My family and I won’t stay here again.

It was incredibly clean and cozy, with friendly, helpful staff. I loved the firepit, the bar and grill, the separate lounge away from the bar, and the spacious pool and exercise area. There are several common areas where guests can sit and relax outside their rooms. Housekeeping took care of things automatically, including trash and making the beds each day, so I didn’t have to ask. I’ll absolutely stay again!