Inn on Charlotte

We used to stay here and enjoyed it, but apparently there's new ownership, and the communication has been nonexistent. We called, emailed, texted, left messages, and briefly spoke with someone who said the reservation had been canceled at our request. We'd only been trying to ask about parking at first. They didn't cancel it after all and charged our card. The BBB has been notified. Do not make reservations here.

I'm Logan Nance's grandma. We got there in the late afternoon, and a woman met us in the driveway. She said they'd tried to call about the problem, but neither my phone nor my daughter's number on the reservation had received a call. She brought over her phone so I could speak with a man, who said they'd tried to fix it before we arrived and the room would be ready by 6:00 or 7:00. They put us in the next building in the meantime, in a room with only two feet between the bed and the walls. I thought they'd move us, and he confirmed they would. We left for dinner nearby and saw lights on in the room we were supposed to have. When we returned, nobody was there, so we had no choice but to stay in the cramped room. The building had no outside locks. We tried calling several times the next morning and left a message, but got no response, so we decided not to stay the second night. My son, daughter, grandson, and I kept trying to get someone to return our calls. The woman who works there apparently called my grandson after his 27th call. They refunded only one night. She agreed to refund the charges for two nights of parking and room cleaning when I spoke with her, but that money still hasn't come through. They said it was a city water issue, but no other businesses or restaurants seemed affected, nor did the building we were in. I strongly believe they weren't being honest and were covering up something else. A week later, I saw online that the room we were meant to have, #2 King, was now $100 more. The room we got wasn't worth $289 and didn't compare to the one we booked. We had to climb poorly lit outside stairs, and none of the offered amenities were provided. It was a horrible experience and very unprofessional. I called again a couple of days ago to ask for the courtesy of a return call. Nothing.

The room itself was clean, but its traditional door handle actually fell off in my hand. We booked more than six months ahead for a wedding, then planned a long weekend because we both have demanding jobs and I was really looking forward to the break. The room was wrong, and we were charged far too much. We stayed only because of the wedding, then left first thing the next morning despite having another night booked. Whenever I tried to talk to someone, I was told the owner wasn't there. She was meant to meet us the first morning to discuss the room mix-up, but was running late because she was dropping kids at school on a Saturday. We were 100% scammed. Don't book here. It completely ruined the relaxing weekend we'd been looking forward to.

There wasn't enough parking. We left the car where it was because we didn't want to park six blocks away for $40-50 a day. We also had no internet password when we arrived Thursday and needed to get a little work done. There's no housekeeping, and if you need another towel or more toilet paper, I guess you have to leave to get it. There was literally nobody around to help, about as personal as a vending machine. The place is under construction in many areas, with paint peeling off doors and trim. It smelled like a Sherwin Williams store. There's no front desk, and the only way we got into our room was the door code sent by email, which was our phone number. This is not a bed and breakfast. The location is great, but that's where the positives end. Check the newest reviews, since the old ones don't reflect its current state. Our room had no smoke detector. I could call the fire marshal and get the whole place shut down. It's dangerous. While we were there, someone kicked in the front door. I think it was a guest whose code didn't work, with no one to contact for help. They own the building next door, but we didn't know until the last day when we spoke to someone in the parking lot. We had to run over there for ice and morning coffee. Avoid this place at all costs. Look at the pictures to see what I mean.