World Golf Village Renaissance St. Augustine Resort

Terrible experience, unfortunately. I've never complained about a hotel stay before, but this one deserves it. I checked out after three days at 10am, yet they charged me for a full day and the following day too. They also put two Aperol spritzes on my room bill, then charged me $72 for them. What expensive drinks! I called to dispute the charges and still got nowhere. Room service was really bad: there was hair on the bed when we checked in, and for three days in a row they only made the beds, without cleaning the bathroom or coffee makers. If you call yourself one of the best hotels, you need to provide better service. So disappointing.

The coffee machine has failed on two visits, but Lauren handled it once, and Andrew and Whitney did the same most recently. They still made an effort to serve us and suggested other coffees to brighten our day. That says a lot about the coffee shop team. We’ve been regulars at the Renaissance Hotel coffee shop for four years, and every visit has been a positive one. Chef Tony makes great breakfasts, and Chris is the best doorman ever. O'Neill, Jody, Richard, Brandon, Jay, Madalynn, Lauren, Andrew, Whitney, Maria and Nikki are all so welcoming and eager to help. As an elderly couple, we really appreciate their smiles and warm greetings. We wanted you to know how much we value their service. What a blessing!

My dog was made to feel welcome right from the start. When we pulled up, a lovely young man opened the main lobby door for us. Check-in was just as good, with professional, kind staff who clearly wanted us to have a great stay. The service was wonderful, and my dog was happy too. Thank you for such a lovely experience. I highly recommend this hotel.

The mattress was the one real downside. I found the bed extremely uncomfortable, and for the price of the room I hadn’t expected such a bad mattress. We stayed for two nights, though, and there was plenty to like: the room was clean, the staff were very nice, and the restaurant food was good. The breakfast buffet was good too, with nice service. We liked the Christmas decorations and the many phone options. The location was convenient, not too far from downtown St Ausustine.