Woodspring Suites Detroit Sterling Heights

The apartment-style comfort is what I’ve been missing when I travel. Even the most basic room had a burner, cutting board and decent-sized fridge, and the beds were comfortable. The pillows were thin but comfy, and I could ask for another. I liked exchanging linens instead of having a cleaner come in while I was out, since I don’t like strangers around my things. There isn’t a person in the office 24/7, but the kiosk is available around the clock and connects you by camera to a live person. I thought that was modern and incredible. I’ll definitely book here again when I visit.

Don’t book here. The kiosk charged me twice, and the front desk wouldn’t refund the extra charge when I called. I paid about $300 for one night and only got 100 back. The hotel should only charge the room fee and a deposit.

We came in March to visit family, and checking in after 5p was a mess because nobody was at the desk. We had to check in virtually, which was a bad experience. While that was going on, people kept coming in and out of the front door smoking pot, and most looked homeless. When we got to the room, I told my Aunt it looked like a hooker hotel, “1 hour and out.” The TV didn’t work, and both queen beds were so low that it was hard to stand up from sitting. I checked for bed bugs and didn’t see any, but there was trash under both mattresses. The pillows were so flat that even using two together didn’t help, and the mattresses were hard. The bathroom was clean but smelled like pot. The refrigerator was nice, while the stove looked like it was from the ‘80’s and scared me off using it. There was no carpet. At 1:30am, children cried for at least an hour, and our dog kept getting agitated, jumping up and running to the door. At 2am I called Booking.com and explained what happened. They said we deserved our money back. In the morning, we packed the few things we’d unpacked, and I told the front desk about the awful stay and what Booking.com had said. The woman looked like she’d just thrown on clothes and rushed to the desk, but she was nice. She still refused the refund. I told my Aunt to take the dog to the car, and I was about to go “Detroit” in the room. After I got stern and raised my voice, she refunded us on the credit card three days later. This was the worst hotel, which really isn’t a hotel at all. It’s a Flop House. They should be embarrassed to call it a hotel, and Booking.com should remove it from its listing. Beware of this business.

We’re still staying here, and I’m writing this after getting only two hours of sleep. There’s a bad smell throughout the hotel, and loud guests were up until 2am. If nobody is checking the property manager’s work and making sure things are okay, why run a hotel? And why does the place smell like sewers or chloride? What’s causing it?