MainStay Suites Sterling near Dulles Town Center

The people in the lobby are really nice, and the lobby looks good and smells amazing. The room was a different story. I booked two beds for four people but was given a handicapped room with one bed and one pull-out. If you’ve stayed here, you know that isn’t enough space for all of us, though we made it work. We opened a kitchen cupboard and a cockroach crawled out. My 12-year-old is now scared to open any more cupboards, especially since the bugs climbed all the way on top of them. This was on the first floor. There were also dirty, used toothbrushes above the microwave. When we arrived, there was hard toast on the kitchen counter, cherry pits by the door, and sunflower seeds across the bathroom floor. Because it was a handicapped room, the shower had no raised edge, just a flat floor and drain, so water soaked the bathroom floor. The room had no towels, blankets, or pillows, just one blue blanket. Nobody came in to clean or bring towels. I had to ask at the front desk for all of that, plus extra blankets. If you have more people, ask for silverware too. Our room had only one fork, two spoons, and two regular and two steak knives. The door battery was dead when we arrived. A man fixed it so we could stay, but we didn’t get to sleep until 2:30 a.m. The next morning the windows were cracked open for some reason, so I closed and locked them. I wish I’d taken a picture of the roaches. I’ve seen comments from the owners or workers saying there are no roaches and mentioning pest control. Why tell people that when there are bugs in my room? My kids saw them too. I wouldn’t recommend staying here, and this will be my first and last visit. We check out tomorrow, thankfully.

I’ve been staying at MainStay Suites for about a year, and it’s been a positive experience throughout. The whole team is friendly and professional, and the rooms are comfortable and clean. It’s a peaceful, safe place that really feels like home during a long stay. Manager Reggie Williams stands out for being kind, approachable, and ready to help whenever I need something. I appreciate his genuine care for guests and the consistent hospitality from everyone. I’d highly recommend MainStay Suites for short or long visits.

The rooms were neat, clean, and nice, and we had a 10/10 stay. Service was excellent too. Yolanda was especially kind and helpful, which made the visit even better.

I’d only been here an hour and was already wishing I’d booked somewhere else. The front desk woman was extremely rude. The room had roaches and no towels, clean sheets, or fresh blankets for the pull-out sofa. When I asked, she said they were in the room. I told her I’d looked already, and she gave me a nasty look and told me to check again. I sent my friend back to ask so I wouldn’t lose it. I’ve never been treated so poorly, even at Red Roof Inns. Exhaust every other option before booking here. Update: I thought I’d left my wallet in the room and went back to ask for a key. The same front desk woman said I’d left it there during check-in the day before. I’d been back to the desk twice the previous day. She could have returned it then. I guess she thought she was getting a free Coach wallet.