Point Motel

We stayed for about two months while relocating, because most other chain hotels were booked on weekends and I didn’t want to move every week. We changed rooms four times. The showerhead came off the wall in the first room, and we moved from the second because we wanted more space. In that larger room, our two children were bitten for days. I suspected bedbugs, but went along with the manager’s explanation that it might be spiders. I honestly hoped it was spiders. One morning before work, my daughter found and caught a bedbug. I had to miss work and take the children to the doctor, who confirmed it was a bedbug and that they’d been badly bitten. We were moved again. We had to throw away some belongings, and still have bags in our garage that need washing because of the exposure. We never requested a refund or compensation for the damage or laundry. I didn’t care much about the dated rooms, and the housekeeper did a good job with what she had. The staff were very kind to us, and it isn’t their fault the motel is poorly funded and maintained, apparently with years between updates. The Operations Manager, as I understand it, doesn’t deal directly with guests and sends everything through the manager. He isn’t the owner. After my conversation with the manager two weeks earlier about battling roach nests in the basement of his singles building for months, the Operations Manager accused us of bringing in both bedbugs and roaches. I felt bullied, especially as a family with young children who had helped around the hotel and overlooked its problems without asking for anything. I work in hospitality and manage a nearby hotel. If the Operations Manager had been kind, or even courteous enough to come apologize, I would have sent guests looking for a true budget option here. Bedbugs can happen at any motel or hotel, but you should never accuse a guest of bringing them in. This is ridiculous. They aren’t properly dealt with here. The best approach is torpedo heaters and throwing everything out of the room. I sincerely won’t send any potential paying guests their way. If you have to pay weekly in cash, stick to the Knights Inn. Honestly, I hope UWSP buys the place, levels it, and makes it a parking lot.