Hilton Garden Inn Tampa Airport Westshore

The shower was the one real drawback for me. Its floor was slippery, the water pressure was extremely poor, and there was no handle inside the door or grab bar, which made it feel dangerous. The sink pressure was good, though it drained slowly. The rest worked well: good room size, comfortable bed, nice linens and towels, bright room and bathroom lighting, a large high-def TV, good Wi-Fi, and quiet despite being near the airport. There was good air conditioning, plus a microwave, coffee maker, and fridge. The airport shuttle drivers were very accommodating, and the restaurant had friendly, hardworking staff and was fantastic for both breakfast and dinner. I'd make a point of eating there even if I lived nearby. I've stayed in hundreds of hotels from one to five stars, and I'd gladly stay here again.

The front desk manager was a nightmare: rude, unhelpful, and lacking empathy. I booked online and spoke with customer care by phone. They were patient and helpful, and told me everything had been taken care of. But when my friend reached the hotel, the manager cancelled the reservation over an email misunderstanding. The online team handled the situation with care; the front desk experience was the complete opposite. I've never had this happen at other Hiltons. I hope the manager gets better customer service training and that the online and in-person teams learn to communicate with each other.

The location is very convenient if you need to be near the airport, and the hotel felt secure. Staff were especially friendly and welcoming. Coast Restaurant served good food, though it seemed a little overpriced. The building feels old and could use repairs and renovations. My bathroom door wouldn't close, and the thin walls let conversations and TVs from neighboring rooms through. I had to run the fan and my own TV to drown out the noise so I could sleep. In-room items felt overpriced too, including $3 bottled water, weak coffee, and $5 energy drinks. With those prices, I'd expect more investment in updates and repairs. I'm usually happy with Hilton properties when I travel, so this stay left me disappointed. It wasn't a total letdown, but didn't meet the standard I've come to expect. Honestly, I'd consider another hotel in the plaza.

The lobby looked very nice after its recent remodel, and the room was comfortable, well laid out, and seemed newly renovated. Staff were friendly, and the bar staff were outstanding. Garage access was convenient, though the new daily parking fee is $12. The shower was a different story. There was visible mold in the sealant and door track, and the floor felt slippery, possibly because something was growing there too. The bathroom sink drained very slowly. At checkout, the desk person asked how our stay had been. We said it was fine apart from the mold and blocked sink. They replied, "yea, sorry about that," without seeming to make a note, then went straight back to asking how we wanted the bill.