Royal Orchid Guam Hotel

Roaches, and fire trucks have come twice while I’ve been here. In the three weeks I’ve stayed, there have been constant problems. The upstairs, where I lived, was closed, half the amenities were broken, and I couldn’t use the pool or gym because the government closed floors 6-8 as unsafe. The City of Guam posted notices in the hotel. My curtains fell off the walls, and the humidity was bad enough that I have to get a new birth certificate. I asked the day before the move, before work, whether I’d have to change rooms. I explained I needed sleep until 2 p.m. because I had work, and asked them to move me then if needed. They said no, then forced me to wake at noon the next day to move. I was furious and got no compensation. The downstairs corner room was nice, but the situation still sucked. The price has gone from $500 a week to $120 a day on my phone after rebooking, a $20 per night increase despite losing gym and pool access because of maintenance. My friend booked the same days for less using the same links and process, so I don’t understand that. Reservations also kept disappearing from the system, with staff saying it was $144 a night because I was booking in person. If it happens, I’d hand over cash for the exact amount and go to bed instead of standing there to sort it out. They won’t run a card unless it’s an online booking or you pay the full $144 for not being “booked online.” I’ve also had an online booking canceled while I was at work, when my email was only accessible on the laptop I didn’t have with me. Be careful. A couple times they said my reservation was for January, not tomorrow. I book one or two days at a time since the government shut down half the hotel, just in case. This stopped after I started taking screenshots and keeping the links handy.