Ramada by Wyndham Tell City

After several stays here while visiting family, each visit had been worse than the last. This one was the final straw. I was traveling with my fiancé and kids. Our room, #121, was musty, stale, and filthy, though thankfully the beds were clean. The parking lot was barely lit where we parked, with lights only at the front and back doors. Check-in went fine, but the shower had no hot water, the chairs were so stained we wouldn’t put our coats on them, and the blow dryer was missing a piece at the back and sucked my hair into it. Breakfast choices were sparse: muffins, oatmeal, waffles, and coffee, which was cold. At least they had liquid creamer, since powdered would never have mixed. A few hours after checkout, they tried charging my card five times for more than $500 on top of the nightly rate I’d already paid. My bank caught the attempts, but one went through for $50. When I called right away, they said it was for “smoking in the room.” I don’t smoke, and neither does anyone in my family. I explained the problems we’d had and that we’d cleaned up before leaving, but was only told the manager would call. No call came, and no one answered my emails. When I asked why they kept running my card, I was told they would keep trying until they got “some kind of money” for the fees. Thank God I use a travel account that I transfer hotel and rental money into, not my regular bank account, or they could have emptied it. I’m posting reviews wherever I can because this feels like fraud and theft, and nobody should have to deal with it. I will never stay here again.

We arrived after a day at holiday world and found out they’d given away all three rooms our family had booked. They said we hadn’t been “charged,” even though the charges had cleared in the bank, both in the app and when my dad called. We got awful service and no call from them. It felt like they might be counting on people not complaining when they overbook on a holiday weekend. We had to find another hotel almost an hour away in kentucky. I do NOT recommend this place.

My stay was stressful and humiliating. I booked online at the Ramada in tell city for 11/17-11/18, and as a Gold member I was entitled to late checkout. I confirmed that the night before, and the employee checking us in said everything was fine. Then at about 11:20, someone knocked and said it was time to leave. I explained I had late checkout, and she went to speak to someone. I assumed that was settled, but while I was getting out of the shower, two people started screaming and banging at the hotel door, ordering me to pack and leave. The woman shouted, “CHECKOUT IS AT 11 GET UR STUFF AND GET OUT,” and the man yelled too. They gave me 10 minutes and threatened to come in and walk us out. I said I was a Gold member and had booked late checkout because of work. She said I wasn’t a Gold member, told us to get out, and said neither of us should return. I was shocked. We apologized and said she was wrong, out of line, and unprofessional, but she kept shouting and calling us trash. The older man with her snarled. I felt afraid and confused, and have never been so disrespected or embarrassed. I was overwhelmed and talked to like a dog. I missed my seminar, lost a day’s pay, couldn’t finish getting ready, and was crying from the stress. There’s camera footage of the incident, and I think it should be watched and acted on. RAMADA IS BULLIES AND IT SHOULD NOT BE TOLERATED. My account had also been mixed up on my first night of a two-night stay. I contacted customer service about my account and rewards; the specialist assured me it would be fixed, but nothing changed. The name kn my account still says Selina and it shouldn’t. I’m not sure exactly how the hotel entered or mixed up my information, but I never received credit for those nights. Other parts of the place were unpleasant too: the morning shift employees were hateful and rude, and made us feel unwelcome. Breakfast was lousy, the bathrooms were dirty, and turning on the A/C made the room smell like feet. They were also very nosey. I sent this experience to Wyndham Hotels, and the response was posted below. I’ll never stay at this hotel or any hotel owned by Wyndham again.

The room quality doesn’t justify the high rates. Just before midnight, a maintenance worker knocked to ask if our toilet was flooding. Not a desirable stay.