Hawthorn Suites by Wyndham Tempe/Mesa/Phoenix Area

The staff were friendly, accommodating and really good, and breakfast was pretty good too. Our room wasn't bad, but everything could use some attention. The bathroom was tiny, though having the sink and vanity outside it was convenient. Both the bed and pullout sofa were comfortable. The TV channel selection was disappointing, and the outdoor pool looked dirty and unused when we stayed on Valentine's Day. There were hardly any dishes or cups in the room, so bring your own or pick up what you need. It was all okay, just not great.

Nasty place. I wanted to run away and would give it zero stars if I could. The carpet in the room was sticky, the sofa had white spots, and the toilet seat was smaller than the opening. The toilet wouldn't flush. The reception area smelled like it was being cleaned with a bathroom mop, and the pool looked radioactive. There was no breakfast. I didn't even know there was a gym until I saw a gym charge on my credit card. Don't book this hotel.

The young woman at the front desk was the only positive part of this stay. The outside of the building looked nice, but inside was a different story. As soon as we entered the room, we were hit by cigarette and marijuana smells. It didn't feel clean at all: chunks of carpet were missing, there were large red stains, and the beds were covered in stains. I dread to think what the room would look like under a black light. We were told the safe didn't work when we tried to use it because the area didn't seem very safe, and the shower didn't work either. I can't recommend this hotel. I'd rate it lower than one star, but apparently one is required to post a review.

We stayed five nights, and the bed and sheets were clean. The bed was comfortable, and the sink, microwave and small refrigerator all did what we needed. Breakfast was good, with eggs, sausage, potatoes, waffles, cereal, juice and pastries. It served its purpose, but a deep cleaning would do the place a lot of good. The curtains and couch and chair were stained, and there was a crack all around the air conditioner. One bedside table was missing its handle, with the screw sticking out under packing tape. The safe was taped shut, and the dressers had a film on them. The grout was chipping and needed redoing, so I had to keep a close eye on my 13-month-old.