Premier Inns Tolleson

During race weekend we got charged over $200 a night, for what felt like a $50-a-night place. The room hadn’t been dusted in weeks, and the parking lot was dirty and unkempt. The comfy chair shown in the photos has been replaced with a plastic one, lol. Wish I could post pictures. Don’t be fooled by the five-star reviews or property photos.

I paid $170 for one night, and the room was filthy. The floor looked barely swept and definitely hadn’t been mopped. There was an inch-wide gap under the door, crumbling drywall, and plumbing sealant that was badly done or missing. No fridge or microwave, either. When I asked about getting a room with them, the woman at the desk sighed and said, “What we have at booking is what we have.” I understand that, but a little empathy would’ve helped. For that price, this was probably the worst hotel I’ve stayed in. The building looked like it was falling apart, and I was very disappointed.

The room smelled like a trap house, with brown stains on the walls and ceiling and a used bar of soap in the sink. When I asked to move rooms and offered to pay, they sent someone to spray the carpet with a nearly empty bottle of cheap Clorox, then told us to leave the door open to air it out. It was almost midnight. Even the Wi-Fi costs money every day. This was my worst nightmare of a hotel stay. We considered taking an Uber back to the airport and sleeping there for two nights instead. Don’t book through a third party, because if something goes wrong, they can’t make accommodations. I’d give zero stars if I could. I’d even involve law enforcement, that’s how monstrous the experience was.

I’m disabled and on social security, and if I’d had the money to move elsewhere during my three nights, I would have. I asked the woman at the desk for a ground-floor room because of my disability, but she said none were available. Booking.com couldn’t get me a refund. The photos showed something different from the room I got. It was run-down, in disrepair, dirty, with peeling paint and roaches. I’ve never stayed somewhere worse. Read the one-star reviews.