Courtyard by Marriott Tucson Airport

I'm a Gold Elite member, and we just left. The hotel was clean and conveniently located, but the beds were hard as rocks and we didn't get bottled water. Those weren't even the main problems. The shower dripped onto the metal plate and drain all night, keeping us awake. It took two of us to turn it on, and then ages to get the water warmer. At checkout, the front desk didn't seem very concerned. I'd been ready to let it go, but breakfast we'd paid for wasn't available. It was right around 10, with no posted or stated closing time, and we couldn't even get coffee. The clerk said we'd have to contact the manager and couldn't do anything herself. We left tired, without a decent shower or the breakfast and coffee we paid for. I travel a lot and switched back to Marriott from Hilton last year; I may need to rethink that decision.

The room was nice, though the mattress felt too firm and stiff for me to get a fully restful sleep. I know beds work differently for different people, but this ultra-firm one wasn't comfortable for me. The location was very good, central to Southlake, Grapevine, and Westlake. Bar service was very good, and I enjoyed meeting some regulars there. Check-in felt cold given my Platinum for Life status, and when I followed up on issues I'd mentioned, the front desk just stared blankly. That part gets one star; the bar gets four, so I'd average that to 2.5 and round up to three. There were loads of parking spaces, so the $5-per-night charge felt completely unnecessary.

The place was very clean and the staff were amazing, but the old layout made it uncomfortable by today's standards. The bathroom was narrow and had no fan, so everyone in the room had to deal with whatever happened in the toilet or shower. The sink area for getting ready was tiny and dark. The mattress felt like concrete, and we slept terribly. By morning the ventilation had left all of us so stuffed up that we couldn't wait to leave. I'm a Marriott snob and stay at Marriott properties whenever I can. These older Courtyards need to be torn down and replaced.

We had a nice stay in a quiet, convenient hotel. The room's layout was odd, and the pillows were awful, full of fake fluff and basically just air. We stopped at a local store to buy a couple so we could sleep comfortably for the remaining few nights.