Embassy Suites by Hilton Tucson East

Housekeeping was the clear weak spot during my month there. My room never got a proper cleaning, even on the days set aside for full service. That stood out in a property that otherwise seemed well run. The rooms were spacious, the amenities were impressive, and the staff were consistently warm and helpful. Breakfast was the best I’ve had anywhere in the U.S. I’d be glad to come back for the comfort and overall quality, especially if housekeeping becomes more consistent. Rooms location.

The gym, pool, and hot tub were nice, and the customer service was great. I had a clean, modern king room on the fourth floor, with plenty of space, a desk, and a sitting area. It’s in a nice area too.

The bed was comfortable, the room was clean, and the shower had good space. But the room feels dated. There’s no smart TV, and the TV wiring setup is awkward: the outlet is hidden behind a cover, so I couldn’t plug in my laptop there. Connecting it to the TV meant cords running from the nightstand across the room and hanging down. There’s very little clothing storage, and no bathroom drawers, so my things ended up all over the sink counter. The room had a stale, musty smell, too. Also, the bedroom door doesn’t close by itself. If I forget to pull it shut, anyone could walk in.

Tina, the kitchen manager, made breakfast feel special with her cooking and fun conversation. The staff were all welcoming, and the grounds are beautiful, with little spots around the sprawling property where you can sit with coffee and a book. I even took a look at the fitness center. It’s large and well equipped, though I didn’t use it. We’ve stayed at Embassy Suites in lots of places, and Tucson is a standout for me. The rooms are always nice, the staff have been excellent, and breakfast has never disappointed us anywhere.