Baywatch by Tybee Vacation Rentals

For what we paid, this was not acceptable. We spent over $3,000 to reserve a house, but the cleaning crew was still there when we arrived and delayed our check-in. The house was left filthy and smelled awful. The floors turned our feet black, and the pool was green and unsafe to swim in. The heater didn’t work, so the water was freezing. There was chalk all over the ground and toys left everywhere. Debris was scattered around, the outdoor furniture didn’t match the listing, and the rusty patio table couldn’t be used. Even the kitchen sink’s hot water handle was unattached. I’d avoid this company when booking on Tybee Island.

We loved the place, its location, and the service. The staff were helpful, and the company was great. Booking the same listing directly through Vacation Tybee instead of AirBnB or VEBO saved us a couple hundred dollars.

We’ve booked with Tybee Vacation Rentals several times over the past 4 or 5 years without a problem, until our stay this past week, 4/6-4/9. Sandcastle at 86 Van Horne Ave was nothing like the website pictures. The garage was damaged, the home was dirty, and it needed major updates. There was food left from the previous booking, with stains on the dining room seats and food in the fridge. Hair remained in multiple showers, and the stove was broken, with its lower cover completely off. Customer service was very poor. The manager refused to speak with us when we arrived. I asked for cleaners to come, but they never showed. We weren’t allowed to switch locations, and they refused a refund. This will be our last booking with Tybee Vacation Rentals, though not our last vacation on the island. Tybee is an annual family tradition, and we won’t let this bad stay put us off visiting. Check carefully before booking and don’t rely only on their website, which clearly doesn’t have current photos and information. Don’t waste your money and vacation.

We had a great time at The Vue/ Beach Colony condos. From our deck, we enjoyed the sunrise view, and the two king-size beds worked perfectly for our family. The nice pool, including its poolside bar, was easy to get to, and the beach was a quick walk away. The small washer, dryer, and dishwasher all worked well. There weren’t any pool or beach towels, but that was listed, so we brought our own. There was a broom but no dustpan or vacuum, which was a little odd. The apartment was clean, in good condition, and I’d definitely recommend it.