Hilton Garden Inn Tysons Corner

I was frustrated by the strong marijuana smell in the ninth-floor hallway. When I complained, the front desk attendant told me to open my room window, which had nothing to do with the smell in the hall. The garage was also dark and small, with a very steep ramp. Driving out, you can't see and are looking straight up at the sky. It felt dangerous. I did like that the elevators connect the garage directly to the room floors, and that you need to scan your key to reach floors above the lobby. I had checked in and picked my room in the Hilton app the day before arrival, asked for a digital key, and was charged the full stay amount. I had put 3 pm as my arrival time. At 3, I told the desk I hadn't received my key. I was told my chosen room wasn't ready and the housekeeper was on the way. I asked for another available room on the ninth floor, and was told all those rooms were ready but still needed inspection by the housekeeping manager, who was on the way and would take five minutes. They asked me to park in the garage, saying the room should be ready by the time I returned. More than 30 minutes later, I was still waiting. The $10 upgrade on every ninth-floor room was described as a snack package, but I was told it only covered buying something from the pantry. Bottled water in the room cost another $3 each, and the pantry prices were ridiculously high, which is why I included the receipt photo. I wouldn't stay at this location again.

The room on the ninth floor was quiet, and the king bed and pillows were comfortable. It was clean, too. The tub looked older and could probably use replacing at some point, especially next to the rest of the bathroom, which seemed updated.

The room was decent and I appreciated the gated parking, but the breakfast upgrade wasn't worth the extra $30. There were only about 6-8 items, and what we got was a waffle and two turkey sausages. I'd skip the upgrade and eat at a nearby restaurant instead.

The maintenance staff were very good, but I wouldn't recommend staying at this Hilton Garden Inn. The front office staff were rude and incompetent. One woman FaceTimed her family while working and ignored the phone. I asked her to retrieve a delivered package, and for two days she kept telling me it hadn't arrived. A new person came in and found it immediately. Trying to get information from the Indian lady was beyond frustrating.