The Capes Hotel

We left a day early because the room and the whole stay were so uncomfortable. The pool itself was heated and fine, but vomit on the floor by it sat there for a long time. A restaurant worker eventually put a wet floor sign over it because people kept walking through that area to get out toward the beach. The room was awful for the price. The entrance opened straight into a bedroom, with only a narrow path around the beds to the vanity area. The separate balcony space was roomy, with a table and four chairs, two extra chairs, and a third bed, but those accent chairs felt like museum furniture you weren't meant to sit on. The plastic chairs outside were the most comfortable seats. We ended up using pillows on the dining chairs. The fridge was a decent size but warm for the first two days, then froze everything the next day. There was a gap between the bedroom doors, so they offered no privacy when closed. The three beds were rock hard, and you could feel the springs. Nobody slept well. Tapping the bed frames under the mattresses made a loud gong-like echo. The bathroom was basically a closet with an old tub and toilet. It was grimy, with rust, mildew or mold, stains, peeling paint, and dirty marks on the tub bottom where the surface had worn away. The shower head was falling apart. The fan switch only worked if you pushed it past the normal on position. Outlets were loose, there was only one free one by the beds, one didn't work, and some made big sparks when we plugged things in. Getting a luggage cart in and out was a frustrating job, so we didn't even bring it into the cramped room. The doors had a big lip, and the elevator doors closed fast enough to hit people or their things. If you held them, they beeped and a staff member would lecture you. Once the elevator was closing on our beach wagon as it struggled around the sharp hallway turn. I had already called out that the door was hitting it, but someone at the desk yelled from around the corner for us to let it close so it would stop beeping. The hotel also blocks the worse second parking area with a rusty chain on traffic cones, which guests are told to move and put back if they want to leave. Most employees were nice, but one kept nagging and complaining. At check-in she complained to us about a coworker, and another time she listened in on my conversation about something happening there, then came over to say something. We weren't rude or doing anything wrong, but I felt I might lose my temper if she spoke to me one more time. The reviews praising comfort and cleanliness must be from people who know staff or expect very little. We were so shocked and overwhelmed that I didn't think to take photos.