Best Western Plus Warsaw

Zander was a friendly face to find at the front counter. We were having trouble with our reservation, and he handled it with patience and understanding. His service made a great impression for the business. Really well done!

Asking for a receipt apparently set off a huge blowup, and even requesting a replacement shower curtain was a problem because the one in our room didn’t reach the tub. The front desk woman acted like she was the only person ever right and seemed to hate dealing with guests. She should also make sure the white powder around her nose isn’t visible while she’s berating people. Customer service might be worth learning.

I left my trash outside for housekeeping while they were still on shift, and it was still there. I was confused about that, since I’ve never had to leave trash inside my room for staff to collect at other hotels. I usually clean and change the sheets myself on longer stays, trying to make things easier for housekeeping. An older white woman at the front desk with glasses woke me from a nap to question me about the trash. She said I’d ignored her, though I was opening the door. When I calmly tried to explain, she kept talking over me and repeating herself, then asked whether I saw any other trash cans in the hallway, as if I were a 14-year-old. I gave her the same attitude back, and suddenly that was the issue. Pretty trashy behavior. Learn proper hotel etiquette.

I stayed here twice in 2024 when I was 20 and was allowed to check in. This time I came a week before turning 21, and the same person at check-in said there was no way I could stay. They said it was against policy on my third visit, then charged a cancellation fee even though I didn’t choose to cancel. I’d driven 9.5 hours for a military-related event and had to find somewhere else. Some service.