Fairfield Inn & Suites Waterloo Cedar Falls

Andy, the maintenance guy, knew his stuff and had great customer service. The rest of the staff looked professional and well groomed, too. The place is in great condition and feels very welcoming. Best Fairfield Inn by Marriott I’ve stayed at in years. Great job, staff!!!!!

The room was clean and the staff were friendly. On my first night, an alarm issue on the top floor woke me around 5 in the morning. I called the front desk, and they quickly sent someone up to silence it and make sure everything was okay. Getting woken up by a fluke problem isn’t fun, but they dealt with it fast and were friendly about it. Credit to them.

Everything we needed was covered, from cleanliness and amenities to the location. Little comforts like extra condiments at the breakfast bar and lobby ice water that was always full made the stay nice. I especially want to thank Brooklyn. We were in town for a funeral that fell on my sister’s Birthday. I explained what was going on and asked whether she happened to have a Birthday candle behind the front desk for my Sister’s breakfast. They couldn’t find one, but Brooklyn and the staff put together a little Birthday care package with treats and a card instead. She didn’t have to do that, and the kindness meant more than I can say. During a really difficult time for our family, that small bag of goodies brought us a comforting bit of happiness and made the stay memorable. Thank you, Waterloo Fairfield!

I slept better than I have in a long time. The room was clean, the staff were great, and I’ll stay again when I’m visiting family.