Holiday Inn Express West Des Moines Jordan West

After a long day of travel, the comfortable beds, well laid out room, and perfect hot water for a soak in the tub made this a genuinely restful stay. It was the best hotel visit I’ve had in a while. Stephanie was especially kind and accommodating, which made it even better.

The daylight coming through the windows was so strong, with no room-darkening curtains, that my baby couldn’t nap. I was so disappointed. With a six-month-old, things are hard enough already, and this made it much worse. I wished I’d had the money to switch hotels, but instead I literally drove around in my car for hours during the day because the room was so bright.

I stayed at this Holiday Inn Express Oct 7-8, and it was one of the best I’ve visited. The rooms were beautifully clean and appointed, with a super comfortable mattress. Check-in service was wonderful, and Angela kept the excellent hot breakfast coming while making sure the dining area stayed clean. I’ll definitely be back!

The room was great, and the woman at the front desk was friendly, but breakfast was a letdown. We had to peel plastic covers off juice cups, apparently because they’d run out of regular cups. The gravy ran out, and instead of making more, the cook served potatoes. Butter, hard-boiled eggs, and milk were all missing and had to be requested. The bins were overflowing, and the counters and tables were dirty. The breakfast attendant shouldn’t be on his phone during breakfast hours, and needs to improve or be replaced. I heard this cook was new, so hopefully he’ll learn. Later, I saw that this place has had bad breakfast reviews for years.