Executive Inn Fort Worth West

We had an amazing week here while waiting for our apartment. The staff were very kind, the rooms clean, and Gita was the star of the place. She's such a kind, wonderful person. Thanks, Gita, for being so nice to us. We'll miss you, and I'd recommend this place to anyone.

The customer service was just okay. The woman at the desk barely talked and didn't tell us about free Wi-Fi, breakfast hours, or much of anything. The room was hot, and although the AC ran all night, it never cooled down. There was odd black stuff on the bathroom mirror, rust on the door and shower head, and the shower barely got warm. The beds weren't comfortable, though they weren't rock hard either. The lobby didn't have the cozy feel shown in the advertised pictures, and there's nowhere you'd want to sit and hang out. All in all, about a 2/10. I won't stay here again.

I paid more than $500 for six nights at the Executive Inn off Highway 820 in White Settlement, TX. As an African American woman traveling with my cousin, I was immediately asked for an extra deposit by the front desk clerk, who said without cause that we would be “bringing in roaches.” She kept bringing up roaches when I calmly asked what the deposit covered and how it worked. I told her I was offended and asked why she'd assume that about us, but she had no answer. Near the end of the conversation, she made it clear she didn't plan to return the deposit anyway. A white male guest checked in right after us and wasn't questioned, warned about roaches, or asked for a deposit. The difference in treatment was obvious and alarming. After we briefly went into the room and returned to the car for our bags, our keys stopped working. At the desk, the harassment got worse. She said housekeeping would enter whether we wanted them to or not, again talking about roaches. She commented about my six-month-old baby, called us “extra guests,” and told us not to even think of asking for extra towels or linens. I work six days a week and was only trying to rest. I asked if she was uncomfortable with us being there and requested a refund so we could go to another hotel. Instead, she told us to leave but refused to refund us, even though we'd been in the room for no more than 10-12 minutes, most of that time unloading bags. When I asked what we were paying for if we couldn't stay, she dismissed me, rolled her eyes, snapped her neck, and said she “didn't want problems.” She offered a full refund only when I started calling corporate, and only on the condition that we leave immediately. This was blatant racial profiling and discrimination, plain and simple. It's unbelievable to experience this in 2025, especially at a “new” hotel. No guest should be accused, watched, or treated as a problem because of their race. If you value respectful service, professionalism, and being treated like a human being, don't stay here.

I'd been checked into a room for four days, but when I sat in the lounge by the front office, a woman asked if I was waiting for a ride and said I wasn't allowed to sit there without a room. That same woman had made me a key the day before when I left mine in my room. Her approach felt really disrespectful and unpleasant. That's how you treat a guest? Well done. I felt like I was being treated as a vagrant off the street, not a hotel guest.