Hotel Ansi Boutique W S Terrace

We had a REALLY VERY BAD experience here. Before booking, I called and messaged the hotel on WhatsApp to check whether they could take us, since we expected to arrive in Bukhara from Samarkand around 12:30mn to 1am. The manager said that was fine, so I booked a twin bedroom through booking.com. Then, before we left Samarkand at about 8:30pm, I messaged again to remind them we would be checking in late, and they replied "ok". We got to the hotel at around 1am, only to be told by the receptionist that he'd move us to another hotel because Hotel Ansi was already full. It was a few meters away. He said Ansi had several other hotel branches. The receptionist there showed us a twin bedroom, but it was old, dirty, and dusty, and the kettle still had water in it that seemed to have been sitting there a long time. I was already very angry, so they offered a bigger, somewhat cleaner room at a higher price. The receptionist said it was a different hotel, not Hotel Ansi and not their branch. Despite all the trouble Ansi caused, they did nothing to solve the problem. They only said the guest in the room we were meant to get had extended their stay. What a lame excuse! We left at 3am and checked into another guest house, exhausted and tired. Ansi never apologized. After looking into the hotel, I found that they were doing this habitually to guests, accepting bookings when full and moving people to nearby hotels. Some guests may be lucky and get taken to a good, clean hotel. PLEASE BEWARE!