Triangle Hotel

Super hotel, I recommend it!

Good service.

We booked at Triangle Hotel and had been messaging back and forth on Telegram a week beforehand. They said they would charge our card in full even if we didn’t check in. But when we arrived, they greeted us hospitably, then said there were no rooms and that we’d have to find another hotel in the middle of the night in a foreign country. After about an hour of arguing and trying to show it was their fault, they found a room at a higher price and promised to cover the difference and the taxi. They called a taxi and put us in it. As we left, we asked the driver if the ride had been paid for, and he said it hadn’t. Luckily we hadn’t gone far, so we stopped and asked the hotel manager to pay, which he did. We were at risk of losing time and money through Booking.com because the cancellation hadn’t gone through. The manager then asked us to cancel the Booking.com order, but we refused. If we cancelled, it would look like our fault and Booking.com could charge us the full price for this hotel. The hotel has these conditions, apparently. At the other hotel, we couldn’t pay by card, but luckily we had cash. The Triangle Hotel manager refused to pay the difference despite promising to do so. The other hotel didn’t give us a receipt, so we couldn’t get the price difference refunded through Booking. The whole thing was rather rude on Triangle Hotel’s part. Even after booking through Booking.com and corresponding on Telegram for several days, assuring them a week ahead that we’d arrive, this strange situation can still happen at Triangle Hotel. Best wishes to everyone, and I hope you don’t run into these difficulties in a foreign country, or find a hotel different from the one you booked.

We told them we’d arrive around 4:00 PM, but our room still wasn’t ready when we got there, even though check-in starts at 2:00 PM. Exhausted from the journey, we had to wait three hours and couldn’t check in until 7:00 PM. The bathroom pipe was clogged and smelled bad, and the mattress springs dug into our ribs. Breakfast was meant to be served at 7:00 AM and ended at 8:00 AM, but nobody told us. What a disaster.