Eco Nest Hotel & Apartment

At 2 a.m. I was awake because the bed was dirty and the room smelled awful. The listing said there was a shower, but what was provided was a bidet setup from a basin, as shown in the photo. Nobody was at reception when we went down to ask for another room. We called, and the response was that they’d sort it out tomorrow because the person’s shift was finished. There was nobody available to look after guests. We’d booked seven days, and I couldn’t see how we’d manage the next six. The manager later said they’d done their best to move me the next day, but I had no choice but to check out because the hygiene problems were the same in every room. We looked at five rooms, all with the same issues. After paying for seven days, I spent one night dealing with bugs and had to leave. Terrible.

The way they handled our refund request was just as disappointing as the rooms. They gave us only two choices: move to another branch, or wait 1-2 days for a refund if the manager and accountant approved it, even though the listing said we could cancel any time without a charge and we’d paid in cash. Another group arrived with the same complaints and was offered different options. We were told to wait for an update, but after three days heard nothing. When we called, the same receptionist said there was still no solution. Nearly a week later, we still have no update or refund. We’d booked four nights, then added another and paid extra after our flight was rescheduled to December 28. Before seeing the room, we made the mistake of paying the full amount in cash to the security guard. The first room smelled strongly of mold, had stained sheets, a dirty floor, and no toilet lid, which meant lots of mosquitoes. We went down right away to cancel the rest of the stay, but since it was late, stayed that night, December 28. They moved us to a larger room facing the street, but it was extremely noisy and no better. Its sheets were stained too, there were even more mosquitoes, and there was again no toilet lid. We slept in extra jackets because the sheets didn’t feel clean and could barely rest. Around 7 a.m. the next morning, before check-in time for the next night, I messaged them through Booking.com to say we were checking out and ask for a refund. The receptionist wasn’t available, so we waited nearly two hours, spoke to him briefly at the café below the hotel, then went to the office. While we raised the complaint, two other people there kept giggling and smiling, which felt deeply unprofessional and made an already serious situation more frustrating. This was one of our worst hotel experiences. The cleanliness, professionalism, and communication were all extremely disappointing. I wouldn’t recommend staying here.

My Agoda booking was confirmed at 9 p.m., but when I arrived the security guard said the hotel had been full since the afternoon. They didn’t honor the reservation and offered an undesirable alternative property 1 km away, with no prior notice about the room situation. The staff’s condescending, patronizing manner made an already frustrating last-minute change worse. Keeping the listing marked available to lure guests to other premises is dishonest and completely unprofessional. Don’t trust a booking here.

The “reception” was a shabby room on the sixth floor, which felt suspicious as soon as we arrived. The place looked nothing like the pictures on Booking.com. We’d booked a deluxe room but were first told we’d get one without a window. After we complained, they showed us other rooms, all dirty and smelly, with visible mold. We paid immediately at reception before realizing how bad the room was. Once we saw its actual condition and said we couldn’t stay, they offered no help: no refund, no solution, just waiting and excuses. They said only the manager could approve anything, then told us he “was not working today” and couldn’t help when we called. The receptionist then disappeared until reception closed, leaving us without more information or a refund. This feels misleading and dishonest, more like outright fraud than bad service. Other reviews describe the same experience. Do not stay here. Save yourself the stress, money, and frustration. I absolutely don’t recommend it.