Hanoi Lake View Hotel & Travel

The location was great, just a short walk from the lake, and the staff were lovely and accommodating. We got upgraded to a beautiful new room with a balcony. Both the room and bathroom were very clean, and the bed was super comfortable. Great price, too. I’d recommend staying here!

After our long flight, the early check-in was such a help, especially since we’d booked the room at the last minute. The staff were kind, spoke English, and breakfast was yummy. Our room had no windows, but we knew that when we booked the last available room. It was okay, and at least it was quiet. I’d definitely recommend this hotel! 😊

Breakfast on the 9th floor was satisfying, with basic Asian and Western options, about 5-6 kinds of fruit and 5 different vegetables, plus soup. But the night was awful. I asked for the quiet side of the hotel and got noise instead. If you request a silent room while booking, don’t expect a reply. When you arrive, you may get the noisiest room. The drilling started at midnight. They called it an “emergency,” but the tiles had already been hacked apart and the channel smell was there before we checked in. They knew what they were doing and didn’t warn us they’d be running a construction site above us while we were trying to sleep. We had to be up at dawn to leave. I’m not unreasonable, and if this had happened during the day or early evening, I’d have kept quiet. They promised the hammering would stop in 30 minutes, but I wasn’t holding my breath after the lies so far. Nearly an hour later, the hammering was still going, though the drilling had stopped. Sleep was a luxury we didn’t have. Please tell guests about this kind of work in advance, and answer their requests. If something like this happens, take the loss for a day and offer a full refund. Be professional instead of greedy, so guests can prepare for the noise and smell or book somewhere else if they need quiet. The description should say if a room faces the main road and has high noise levels at night.

My partner’s father was stranded in Vietnam because of the war. We booked him six nights here while waiting for evacuation flights and trying to understand what would happen next. The hotel refused to give him the room because his visa expired two days after his stay began. They wouldn’t even let him stay for the two days it was still valid, and told him to go to the immigration office to extend it. The office said it would be better to move to another country, since they couldn’t process it at that time. He had to travel to Thailand and couldn’t stay at the hotel. The hotel won’t refund us under any circumstances and won’t offer alternative dates for a few months later, when we return to Vietnam. Please stay away from this place and don’t book there.