Kim Lien Hotel-7 Dao Duy Anh- Bay Luxury

We checked out two days before the end of our stay and found a much better place in the town center for less money. The room had severe problems throughout. Paint, lacquer, and plaster were peeling around the hotel and inside the room. Wires stuck out of the walls in several places, the toilet seat was broken, and the bath plug kept coming loose and exposed a sharp bolt. The quilt was badly stained underneath. There was no power to the hotel when we arrived. The freezer didn't freeze, the phone didn't work, and the earpiece was so quiet I couldn't hear the receptionist. The lift showed the wrong floor, and its buttons took us to different floors on different days. Wifi cut out every minute or two, with varying speeds, and was unusable. After several days of complaints, staff made empty promises about sending a technician. The pool was empty, green, and unusable. The sitting area around it was filthy too. Mosquitoes were a problem in the room, and mosquito coils in the halls left a lingering smell. The bed was so hard it felt like sleeping on the floor, and the pillows weren't adequate. There were no blackout curtains or other way to darken the room. Breakfast was unpalatable. The coffee couldn't be drunk, the orange juice tasted like it was made from powder, and the tea was weak and cheap. There was no toilet paper in the room. Staff were unhelpful and spoke very little English at best. Two days after check-in, someone knocked to ask what dates we were staying, as if staff couldn't check. Then, three days after check-in, the hotel demanded a damage deposit even though much of the room was already damaged. Housekeeping banged on the door around 9 to 9:30am. There were no do-not-disturb signs, so we made one ourselves in English and Vietnamese. It was also the first room I've stayed in where I needed a key to lock the door on my way out.