Ty House Managed by Lily Home

We chatted on Line, and they use a bunch of messaging apps so they can work with whatever one you use. We had a great time and would highly recommend the apartment. The culture, management, location, and price were all great.

I’m extremely disappointed. I booked this apartment a week ahead and planned my trip around it, only to be told at the last minute that it was fully booked. That’s unacceptable and feels like a scam. The treatment was completely unfair and unprofessional. I strongly recommend that others don’t book here.

We had booked five nights, but when we arrived the gate was shut and nobody answered. We waited an hour and a half and tried repeatedly to reach them by phone, text, and email, with no reply. Then the owner messaged us through Booking.com, asking us to cancel and find somewhere else to stay, with a cancellation fee automatically charged to him. There was no explanation or apology, and no consideration for us. At 9:30 PM we were left scrambling to find somewhere to stay for five nights. Shameful.

Avoid this place, it’s a scam. I booked through booking.com and couldn’t get hold of the manager, and no one else could answer either. After waiting for hours, I finally got a message telling me to cancel the booking and find another hotel. They gave no explanation or apology.