Mina C.
We left after just one night. The room had a strong cigarette odor even though it was meant to be non-smoking, and my partner woke up with several bites on her lower legs. When we asked reception about it, we were told to email “feedback,” but that address turned out not to exist. The noise made sleep impossible. Music from downstairs began in the afternoon, and our call to reception got nowhere. Later, we could hear women on the ground floor calling out to men through the night, until about 5 a.m. The hotel is in the red light district, and the lobby felt off-putting from the moment we arrived. We had booked an executive double room, expecting something comfortable, but it was shockingly cramped and nothing like the photos. It was very dark, with another building just a few meters from the window and almost no daylight. The bathroom was also in terrible shape: the toilet leaked and left the floor completely wet, which felt unhygienic and poorly maintained. This was the worst hotel stay we’ve ever had, with basic service, cleanliness, and honesty all falling short.
