Zeus Living - Harmony Hideout

The room looked just like the photos and was clean and well kept, but the problems made this a very unpleasant stay. We arrived to find no staff or proper check-in desk and stood outside with our suitcase for about 40 minutes before reaching someone through WhatsApp. No check-in instructions had been sent by SMS beforehand. A list on the desk showed charges for damaged or missing items, so we checked the room and noticed the projector remote was missing. We told staff on WhatsApp right away because we couldn't use the projector and didn't want to be held responsible for a charge. Their reply came late, so we went on with our day. When we returned hot and tired to room 5B, neither the bathtub shower nor the standing shower worked. Staff said they couldn't do anything until the next day, and there was no other room to move to. We were frustrated by that response, since working showers are a basic amenity. We asked to be moved to another property or room, or to get the password for the dorms on level 1 so we could shower. They gave us access to the dorms and said someone would come the next day to inspect the problem. A man checked the shower in the morning and got it working, but the same problem returned that night. We stopped asking and used the level 1 shower for the rest of our stay. After four days and three nights, we found there was no water for showering during the morning rush, 10-12pm, or the night rush, 10:30-12am. I don't know if this affected only our room. The property is near several nightclubs, so I wouldn't recommend it to light sleepers. Even at a low price, I expected the basic amenities to work. This was one of the worst experiences I've had.

I couldn't bring myself to spend even one night here and booked another hotel that same evening because I was concerned about health and safety. Right after check-in, I saw lots of bugs, visible mold on the bed frame and in the shower, and stains on the bed board and shower walls. There was dust and hair in the cupboards, the sheets and pillowcases clearly hadn't been changed, and the couch had noticeable stains too. The room felt unhygienic and unsafe. I asked to cancel and get a refund, explaining what I'd found, but they refused. There was also very loud music from a nearby bar around midnight. That wasn't directly the property's fault, but it's not a good place if you want a quiet night's sleep. The photos attached to my review were all taken just after check-in, before I used the room, and show its condition on arrival. This was extremely disappointing. The place wasn't worth even its cheap price, and I'd suggest spending a little more or continuing your search. If cleanliness, hygiene, and guest safety matter to you, I strongly advise avoiding it.

The location worked well, with most tourist spots about a 20-minute walk away. The rooms are large and fairly clean, and the free Wi-Fi is good. There are helpful staff at the cafe downstairs, which also has good coffee, though there's no physical hotel staff. Check-in was difficult, but checking out was easy. A couple of clubs nearby can make nights a bit loud, and the pool is tiny. You get one free room cleaning, then additional cleaning costs 150k dong.

The location is a real plus, close to many of the best spots in HCMC. Wi-Fi was probably among the fastest I've found, and the projector had good picture quality. There are also plenty of banks and ATMs nearby. Use EXIM to avoid ATM fees. The property could be cleaner, and the basin had some stains and drained very slowly, as if it were clogged. Laundry is handled by a third party, probably outside the building, and it wasn't ready on time. That only becomes a problem if you're meant to collect it on the same day you're leaving.