KLC Holidays Phu Quoc Hotel

The stay was comfortable and pleasant. I spent a couple of days in Room No. 206. The room was clean and good, and the service was very nice. The morning receptionist was especially welcoming and helpful. There are a couple of things to improve: water collected in the bathroom during showers, so the drain needs unclogging. Breakfast could also have more variety, since the same food may get repetitive for people staying several days.

Everything went well, and the price was reasonable. The rooms and bathrooms are very spacious, there’s proper car parking instead of street parking, and my booking included complimentary breakfast. We couldn’t check in early because the rooms were full. Communication was difficult when we arrived after a tiring, long trip. Neither receptionist spoke English, so we had to rely on a translation app. I think at least the receptionist should know English. On the second day, the breakfast food wasn’t labeled properly, and we almost ate pork, which is against our religion. They should mark what contains chickn, pork, or beef, since not everyone eats everything. Nobody in the dining area understood English either, so I had to bring a staff member from reception to explain the dining situation.

The check-in process was a mess and disrupted my plans. I arrived at 12pm and was told to wait in the lobby until 2pm, even though the rooms were ready. At 2pm, four groups were trying to check in, and they asked everyone to wait until their name was called. That took about 45 min.

Aby greeted us right away with a smile and made us feel at home. The staff at this restaurant are so warm and welcoming!