alexander M.
We couldn’t stay and had to find somewhere more suitable for our 81 year old father. We’d booked online through a popular app, and the ad mentioned 3 flights of stairs, but at check-in we could see they’d be a challenge. There was a narrow spiral staircase on every floor, with a first aid kit at the bottom. Because of its narrow, spiral design, we felt it was a safety issue for Dad. We told the owner, who was very polite, that the place wasn’t suitable for us. He seemed empathetic and asked us to cancel on the app. But cancelling meant losing more than 70% of the total accommodation cost. There was an option to ask the owner to waive the fee in special circumstances. He could have done that, but instead bluntly told us to read the cancellation policy. We wish him very well and all the best for the future.
