Dancenter Luxury Holiday International Dubai

I appreciated Sita from Housekeeping, Franz, and one Indian night shift team leader guy from Reception. The rest of my experience was deeply disappointing, and the way manager "Dinushan" treated me ruined what should have been a relaxing stay. He was dismissive, raised his voice, and wouldn’t let me speak. Customer service felt like no priority, and I won’t return or recommend this hotel. It was traumatic. I’m a Qatar resident and this was my first visit to UAE. I stayed six nights, and the incident happened on night five, after my female friends and I returned from a city tour. I briefly brought them to my room to give them souvenirs from Qatar. A few minutes later reception called to say visitors weren’t allowed in the room and asked me to send them downstairs. I agreed and told my friends. While we were getting ready to leave, a man called and spoke rudely. I accept I should have sent them down immediately, but he said, “We will come to your room and call the authorities.” I felt insulted and threatened. I wondered if giving friends souvenirs or having female visitors was being treated as a crime. I’d lived in a strict country for 10 years as a law-abiding resident with a clean background, so this was shocking. I had not been told about this “policy” at check-in, signed no agreement, and had no terms explained to me. I went to reception to speak with the manager and discovered the rude caller was the manager himself. He even said proudly, “I am the manager.” From his conduct, I don’t think he was effective in that role. I work in the same industry and hold the same position, so I was especially disappointed. A manager should listen, apologize, empathize, and find a solution. I would have accepted an explanation that my friends couldn’t stay under the policy, or an offer to charge extra per person per night. Instead, there was shouting, threats, and disrespect. During those six nights, I also put up with loud bar music that kept me from sleeping properly, people shouting in the hallways, and a musty room smell. I needed a scented candle to tolerate the odor. The cushion covers and kettle smelled as if they hadn’t been cleaned in a long time. I didn’t complain about those things; I politely asked housekeeping to make some changes, which staff can verify. I did ask to move near Room 328, where my cousin and her husband were staying, but was told, “No rooms are available.” They had come all the way from Abu Dhabi to stay at the same hotel with me. I tried to be understanding, but that wasn’t returned. If the hotel has had guests involved in illegal activity, that doesn’t mean every guest is doing the same. I regret staying somewhere with that kind of reputation. I expected basic professionalism as a paying guest, and what happened fell far short of it.