Fairmont South Residence 412

Reception was helpful, especially the lady there, but the experience with head security Amir was awful. We planned to stay a week and left on the third day because he showed no respect for guests. He also seemed not to consider parking at all, so where were we meant to leave our car? I wouldn't recommend this place to friends or family, and I won't be coming back.

We waited 45 minutes for a guest parking space, then when one opened up, Security (Oliver) gave it to some ladies who had only just arrived. He smiled and asked what he was supposed to do. The space assigned to us was already taken when we arrived, and again we just got a shrug and no solution. Guest parking is first come, first served, so this was really frustrating. A very bad short stay. Management should address this, because this guy doesn't seem to know how to manage the parking spaces.

I was waiting in the lobby for my driver, who was delayed at the school picking up my boss's daughter, when the receptionist told me I couldn't stay in the waiting area for long. He said waiting in the lobby wasn't allowed and that I should go outside, even in Dubai's heat. I found that really unexpected from a reputed Fairmont group. Is this actually the building's policy?

We found everything we needed here, from an iron, washing machine and hair dryer to cups, glasses and cooking things in the kitchen. The place is huge, clean, and has great facilities. The price was good too, and the hospitality was lovely. Great place!