Beatriz M.
I never got to stay there, despite booking two months ahead for New Year’s Eve. I first heard from the host by email, and Booking.com’s instructions said the host was supposed to contact the guest. After that, neither she nor her partner got in touch, and neither answered the phone. I tried calling her every way I could from October on. Their numbers were on the reservation, and my Booking.com booking was confirmed, so I thought everything was fine. On December 29th, just hours before my trip, I called the building. Her father kindly said the reservation was okay and I shouldn’t worry, which made the lack of communication seem even worse. Less than half an hour later, the host emailed to say Booking.com had canceled the reservation. They told me only 8 hours before I was due to arrive, at a very busy time of year, blamed Booking.com, and gave me a number to call myself. Completely unreasonable. I can’t say whether the place was nice since this would have been my first stay, but the hosts left a lot to be desired and I wouldn’t recommend it. They didn’t apologize or give a valid explanation.
