Emily P.
We arrived expecting to stay because I had a confirmed booking with our dog. The owner turned us away, saying they'd made a mistake and their dog rooms were already taken, despite his personal email confirming the booking and our having completed check-in the day before. He sent us to another town, where we had to pay more for a room that would accept us. That was a huge hassle: we had no car for our stay, and the other hotel was an hour's walk from Erl. Mistakes happen, but he didn't apologize or treat us kindly. I got the impression that Festspiele brings him enough business that he doesn't feel he needs to look after guests. I'd choose somewhere with a warmer atmosphere.
