Hotel Yscla Gourmethotel

We stayed at Yscla Hotel, where STÜVA is located, and had a very disappointing dispute over a restaurant booking. We had reserved for three and called on the same day to say we couldn’t come. Nobody mentioned a cancellation fee or policy when we booked or when we called. That evening, we were told the charge was EUR 120 per person. When we objected, it was immediately cut to EUR 60 per person, which made the basis for the fee hard to understand. We had to pay before we could check out. The written policy arrived two days later, and it didn’t match what we’d been told verbally: we were told there was a 24-hour rule, while the document said 7 days, even though we’d booked less than 24 hours in advance. We wrote to the hotel to try to settle this amicably and got no reply. In its public response, the hotel called this a no-show and said a fixed no-show policy applied. That’s not accurate from our perspective. We called to say we couldn’t attend and were not told there would be a charge. The policy was only shared afterward, and we still haven’t been offered a refund. Guests should ask for cancellation terms in writing before booking. The lack of transparency and professionalism was not what we expected from a hotel of this category.

The meals were a real highlight for us at Yscla Hotel. Breakfast had a lavish spread, dinners were beautifully put together, and even the après-ski treats were lovely. The fresh, high-quality ingredients and creative dishes made every meal a pleasure. We also loved the warm welcome in Ischgl. The staff were attentive, kind, and thoughtful throughout, and the rooms were beautifully designed with breathtaking Alpine views. The whole hotel felt comfortable and elegant. We’d love to come back :)

Way too much fish, and the food was overrated. Our group felt unwell after eating at this posh restaurant. Sorry, can’t recommend it.

The spa was a great way to wind down after a hard day skiing. Men and women share it, so bring swimwear out of respect. It was quiet when we went, and a few times we had the place to ourselves. There are two saunas, two steam baths, and a room with two infra-heated chairs. We spent a week in Ischgl with our daughter and all loved the hotel. The staff were friendly and keen to help, and the basics were all there for the price: comfortable beds, good cleaning, and a small but nice bar. Dinner was a preset seven-course gourmet menu, including a salad and cheese buffet, so it worked out to five courses in practice. Three-course alternatives were included too, which let us build a meal of our own choice. The chefs did a wonderful job with the Austrian cuisine, and everything was well cooked, nicely presented, and full of flavor. Portions were balanced overall, though the main course tended to be too large. Drinks cost extra. Each day there was a new wine suggestion for every course, served by the glass for 8-22 €. The wine cellar had lots of “local” options, averaging perhaps 100 €. They’d keep a bottle for the next dinner if you had wine left, a nice gesture. Hope you enjoy it as much as we did! 😀