Swainson at M1

Name: Swainson at M1
Address: 195 North Terrace Level 10, Adelaide, Adelaide, South Australia, AU
Rating: 6

195 North Terrace Level 10, AdelaideView on Map

About this property

Want to save money while travelling? It’s easy: hotel "Swainson at M1" is located in Adelaide. This hotel is located 1 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Adelaide Parklands, University of South Australia and River Torrens Footbridge. Location Tourists who can’t live without swimming will appreciate a pool. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. At the hotel

Popular facilities

See all facilities

Swimming pool

Air conditioning

Good to know

Check-in: From 15:00
Check-out: Until 11:00
Luggage storage: Available
Room types: 2

Guest reviews

Recent reviews shared by hotel guests

Guest Rating

6/10

Pleasant

5 reviews

Featured review

Derek L.

June 2024

2/10

The view is the only luxury here. Swainson Apartments manages this place, and I found their service and facilities substandard for the high price. They advertise free cancellation, but within two hours of booking sent a message saying payment was needed to secure the reservation. It warned that if payment wasn't received within two hours, they would try charging my card and might automatically cancel the booking if that failed. I used their link and they took the money immediately. Even when they may agree to a refund, they don't give the money back, at least in my experience. The apartment wasn't properly cleaned, and the supplies were minimal. One bar of soap per bathroom and a single wine flute hardly feel luxurious. The hot water tap in the second bathroom was broken and still hadn't been fixed after more than a month. The spa bath was broken too. They knew about the tap issue but told us less than 24 hours before check-in, saying they couldn't replace the special type of tap during our stay and that we could use cold water. We couldn't get a full refund at that point. They offered nothing for the loss of privacy for the Bedroom One occupants. We had to negotiate a partial refund ourselves, which was stressful, and a week later we were still waiting for the agreed amount with no word from Swainson Apartments about when it would be paid. There's no pool on site. The one they refer to is 1km away at another hotel and was closed for renovations, so I consider the advertising false. Swainson Apartment Company doesn't seem ethical to me. They charge a premium but don't provide the luxury they claim, and the view is the only luxury.

Peter G.

February 2023

2/10

I used one of their air bnb properties, and it was a disaster. The place was dirty, with hair in the bathroom sinks, unvacuumed floors, and sticky kitchen surfaces. Communication was unprofessional and unresponsive. I asked for at least a partial refund while trying to resolve the problems and was completely ignored. I couldn't wait to leave and wouldn't stay at any of their properties again.

Marcus R.

November 2022

6/10

The view was amazing, but I left more stressed than when I arrived. There were dirty towels in the washing machine, dishes in the dishwasher, just four forks for a building said to accommodate six, and very limited cooking utensils. The apartment also had lots of smaller flaws. The advertised U park card for the car park wasn't supplied, and sorting that out took ages. After I pointed out there was no spare inflatable mattress, my family and I left for just over an hour. When we returned, a mattress had been set up, so someone had entered while we were away. The cleaning and check-in communication were a mess from the start. I booked from 3pm, then was told by phone I couldn't enter until 4 because they were short-staffed and it still wasn't clean. I agreed, but 30 minutes later got a text pushing it to 5. I said I wasn't happy given the price, then got another call saying 4 was fine because two cleaners were now on site. I collected the key and swipe card from a safety lock box nowhere near the apartment at 4pm, and arrived around 4:15 to find one cleaner inside. We couldn't communicate well because of a major language barrier. She called someone and apparently left while my back was turned. Once inside, I noticed the floor hadn't been vacuumed or washed, there were major marks on the tile, makeup marks on doors, and poo on the lower toilet wall, which they denied. I took pictures of all the marks. Several calls and messages didn't resolve things. Apart from that amazing view, I'd avoid this property and the service they boast about on their website. I need another getaway to destress.

Daphne W.

March 2025

10/10

The views from Swainson’s M1 penthouse were awesome, and the place was very clean and great value. It was easily the best accommodation I've stayed in in Adelaide. I'd recommend it 100%.