Best Western Parkside Motor Inn

Housekeeping deserves real credit. Each day the staff serviced the room so well that we returned to a clean, made-up room every night. The room and bathroom were spotless, the toiletries were the best I've come across in years of staying at hotels, including Hiltons, Mercures, Intercontinentals and other major chains worldwide. There was enough tea and coffee for our three-night stay. The property was super quiet despite being right on the highway, so we slept well. Parking was available in the day but full whenever we returned after 2030hrs. There was plenty of street parking and it wasn't a hassle for us. A few things could be improved: there was no bathroom exhaust, and fly screens on the doors would help keep flies and crawlies out if guests want fresh air instead of relying on air conditioning with the door shut. The beds were a little too soft for us, though not a deal breaker, and firmer ones might be worth considering when it's time to replace them. The common areas weren't well lit, which could make it hard to find rooms or keys on arrival. The reception was the biggest disappointment. It stayed closed throughout all three days, despite the listed long opening hours. We never saw staff there or had anyone acknowledge our stay. At checkout, we were told to drop the key in a hole, and that was it. At six pm, when reception was supposed to be open, my daughter asked someone inside if she could borrow a fork and was simply told they were closed. I've never seen that sort of behaviour in hospitality. Best Western should consider retraining the reception staff on customer engagement, or changing them if they aren't willing. We didn't feel welcome, which was very disappointing, especially since the property is otherwise so good. The reception staff seemed to make every effort to avoid any visual interaction. The three stars are all earned by housekeeping. I'd still say give the motel a go for its good points. The housekeeping staff do a tremendous job every day, and the rooms themselves are fantastic.