Chloe L.
Luh from the Reservation Team was incredibly helpful. I got in touch to check that we could have a king bed for our anniversary, since our third party booking hadn't specified a room type. Luh confirmed the king bed and kindly upgraded us to a beautiful ocean view room with a balcony. I had only casually mentioned the anniversary in my email, but Luh remembered and arranged a thoughtful card and champagne in the room. That attention and genuine care made the celebration so special. Thank you, Luh, we really appreciate you going above and beyond.

