Glen Inn

I needed an accessible room at a reasonable price and was having trouble finding one, so the Glen Inn was a great find. The ground-level disability room meant I could get from the room to reception and out to local bars, eateries and shopping centres without dealing with stairs or elevators. Staff got me checked in and into my room quickly, which made the whole arrival easy for me in my wheelchair. The rooms are great and the prices amazing. I highly recommend it.

Being right by a shopping centre and within walking distance of KFC made everyday errands easier and less stressful. Glen Inn was a really positive stay, especially because of Bailey. He was kind, respectful and genuinely accommodating, and made a stressful situation much easier. We felt welcomed, not judged, and really appreciated the care and flexibility.

The booking was easy, the rooms use PIN codes, and someone was at reception when we arrived at 10pm. Customer service was nice and the price was reasonable, so it did the job for a night. The area felt a little bit ‘how ya going’, and police were there at 3am. Our old room smelled of cigarettes when we arrived, the shower head leaked, the towels were stained, and smoke smell coming through the air con meant we couldn't use it. The toilet roll holder kept falling off too. A passable, very much ‘3 star’ motel.

We came twice for sporting events, and the place is handy to Melbourne on weekends with plenty of services nearby. The rooms were adequate, with a microwave, toaster, jug, tea and coffee stuff, and a fridge. Still, four nights there and we never got a decent night's sleep. The beds felt like wooden blocks, the pillows were hard and heavy, and even the chairs were uncomfortable. Kids jumping on the top floor made it sound like the roof might cave in, motorbikes came and went, and things switching on in other rooms vibrated our windows. We even had a minibus load of people yapping until 6am, then got 30 minutes of peace before we had to get up. It's cheap, so you get what you pay for. Fine for one night, and I'd stay again if I had to.